Practise clear, respectful and secure communication at work.
Use email for detailed information, approvals and records; use WhatsApp for brief coordination when workplace policy allows it. For urgent matters, use the agreed escalation method rather than relying only on a message.
At a Kochi travel office, Anjali emails a quotation to a client and sends an agreed WhatsApp reminder: “The quotation has been emailed. Please review it by 3 PM.”
